The vehicle may leave the workshop. The aftersales relationship does not. For automotive manufacturers, OEM aftersales traditionally focuses on servicing, repairs, warranty support, parts and dealer networks. Roadside Assistance (RSA) is often treated as a separate, reactive service that begins when a vehicle breaks down. But from the customer’s perspective, there is no separation. When…
Electric vehicles are no longer a futuristic concept. In 2026, EVs have become a common sight on Indian roads, with more drivers choosing them for their lower running costs, environmental benefits, and advanced technology. However, owning an electric vehicle comes with its own maintenance requirements. Many drivers assume that EVs require no maintenance because they…