Road side assistance typically covers on-road support for common breakdown situations, plus safe recovery options when the vehicle cannot be made roadworthy at the location.

What to do now

• Treat coverage as “help and recovery,” not a guarantee of an on-the-spot fix.
• Prioritise safety first: visibility, hazard warning, and a protected waiting position.
• Keep your phone charged and share accurate location details (highway name, kilometre marker, landmark).
• If conditions are dangerous (night, rain, fast traffic), request recovery/towing rather than waiting for multiple attempts.

What NOT to do

• Do not accept unsafe “quick fixes” by unknown roadside vendors in high-speed areas.
• Do not assume the safest option is to limp to the next exit if the vehicle’s control is affected.
• Do not ignore fluid leaks, overheating warnings, or electrical burning smells.

When to call Crossroads Helpline
Call when you need structured assistance—battery jump support, puncture support, lockout help, mechanical issues, or towing coordination—especially when stopping location or traffic conditions increase risk.