If the car won’t start and you’re stranded or in an unsafe location, road side assistance is the safest way to get professional help without taking risks.

What to do now

• Move the vehicle out of traffic if it can roll safely; otherwise keep hazards on and stay protected.
• If you are in a closed parking area, ensure ventilation and avoid repeated cranking if you smell fuel.
• Check if warning messages indicate immobiliser/key issues and report them clearly when you call.
• If you are on a highway or shoulder, request assistance immediately rather than trying multiple interventions.

What NOT to do

• Do not attempt improvised electrical work, battery handling, or push-starting on public roads.
• Do not keep trying to start the car if there is smoke, burning smell, or visible wiring damage.
• Do not block traffic lanes while troubleshooting.

When to call Crossroads Helpline
Call if the vehicle won’t start, you suspect a battery or electrical issue, or you’re stopped in a high-risk spot (high-speed road, poor lighting, bad weather). A safe dispatch can be arranged for jump support or recovery.

Optional internal link
For starting issues, see Car battery jumpstart service: https://www.crossroadshelpline.com/service/car-battery-jumpstart-service-near-me